Request a presentation.
The process is as simple as this:
- Complete the form
- One of our customer experience experts will contact you
- You’ll experience the Customer Experience Platform and get answers on all your questions
Prices
Who do you want to ask?
Ask your Employees
employee Net Promoter Score
Ask your Customers
customer Net Promoter Score
Everyone deserves a cool work place!
Get a free trial of our eNPS software today.
How does it work?
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Customer and employee feedback on autopilot Ask your customers and employees regullary.
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-
The customers and employees replies They get an email with the question: How likely are you to recommend our business and why?
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You get the results With our dashboard you can easily keep up with customer and employee feedback and make better decisions.
What's the size of your company?
employees
employees
employees
Premium
$515
Monthly
Initial onboarding fee from $750
- Automatic NPS® surveys
- Personalized survey and e-mail design
- Dashboard with your customer feedback
- Email and telephone support
- Word count
- Follow up on dissatisfied customers with our telephone system
- Extra questions
- Set up of further 3 versions
- Categorising cause and effect
- Tailored reporting
Standard
$390
Monthly
Initial onboarding fee $750
- Automatic NPS® surveys
- Personalized survey and e-mail design
- Dashboard with your customer feedback
- Email and telephone support
- Word count
- Follow up on dissatisfied customers with our telephone system
More information on the features included
Our solution will automatically send the survey to your customers based on parameters, which we decide on together. Whether you wish to send the survey to 100 or 100,000 customers we can tailor a solution to suit your needs.
When we ask the question to your customers it will be sent to them as a link in an email. Our designer will set it up with a design that matches your company. We are using your logo and a email signature so your customers can see that the email is sent from you.
All your feedback will appear on your dashboard, which can be viewed on smartphones, tablets, PCs or a screen hanging in your office. You can also give specific employees or departments access to a dashboard, which only shows feedback from their own customers.
You can always call or email us and we will try and give you an answer as quickly as possible. There is no automated system - you get a real human to help you.
Which words are the most popular amongst your customers? Learn what drives the loyalty. You can also find out what the reasons are that some customers are dissatisfied.
Do you want to boost your response rate? We can give you access to our telephone system. The customers who don’t reply within, for example, a few weeks go straight into our telephone module and you can then call the customer and ask the NPS question on the phone. If you want Relationwise to be responsible for calling we also offer a solution for this.
If the NPS® question is not enough you get the option of asking 5 extra questions of your choice with this package. These extra questions can, for example, be used in the benchmark module. As a further example, if the question is whether the customer is male or female, you can see if your NPS® is gender dependent.
If you need more than one touchpoint, or if you need several languages or email versions then you are able to add these on. We will take care of any language version of your NPS-question.
What is the best way to understand the biggest issues that your customers face? When you follow up on your dissatisfied customers, you have a unique opportunity to clearly identify root causes. Their feedback is collected via predefined categories and can be presented in your monthly auto-generated report, for example, the top 3 problems your customers encounter.
We offer several other exciting report options. For example, get an autogenerated monthly report with exactly the information you need directly in your inbox.
$515
Monthly (Premium) or$390
Monthly (Standard) (Price based on an annual contract)Our customers normally pay for one year at a time. That is the easiest way for both parties, but should you wish to pay quarterly, or for 3 years, we can arrange alternative pricing models.
Initial onboarding fee from $750
Your initial onboarding fee covers the configuration of your tailored solution, from survey content, to Dashboard user creation and the set-up of a detractor alert plan. We'll help you with the onboarding process every step of the way.
If you require an automated integration between your system and Relationwise (API integration), the final price will be estimated by Relationwise and/or an Integration Partner. Alternatively, with in-house development resources, you should budget from somewhere between 5-7 hours of development time.
Premium
$815
Monthly
Initial onboarding fee from $750
- Automatic NPS® surveys
- Personalized survey and e-mail design
- Dashboard with your customer feedback
- Email and telephone support
- Word count
- Follow up on dissatisfied customers with our telephone system
- Extra questions
- Set up of further 5 versions
- Categorising cause and effect
- Tailored reporting
Standard
$570
Monthly
Initial onboarding fee $750
- Automatic NPS® surveys
- Personalized survey and e-mail design
- Dashboard with your customer feedback
- Email and telephone support
- Word count
- Follow up on dissatisfied customers with our telephone system
More information on the features included
Our solution will automatically send the survey to your customers based on parameters, which we decide on together. Whether you wish to send the survey to 100 or 100,000 customers we can tailor a solution to suit your needs.
When we ask the question to your customers it will be sent to them as a link in an email. Our designer will set it up with a design that matches your company. We are using your logo and a email signature so your customers can see that the email is sent from you.
All your feedback will appear on your dashboard, which can be viewed on smartphones, tablets, PCs or a screen hanging in your office. You can also give specific employees or departments access to a dashboard, which only shows feedback from their own customers.
You can always call or email us and we will try and give you an answer as quickly as possible. There is no automated system - you get a real human to help you.
Which words are the most popular amongst your customers? Learn what drives the loyalty. You can also find out what the reasons are that some customers are dissatisfied.
Do you want to boost your response rate? We can give you access to our telephone system. The customers who don’t reply within, for example, a few weeks go straight into our telephone module and you can then call the customer and ask the NPS question on the phone. If you want Relationwise to be responsible for calling we also offer a solution for this.
If the NPS® question is not enough you get the option of asking 5 extra questions of your choice with this package. These extra questions can, for example, be used in the benchmark module. As a further example, if the question is whether the customer is male or female, you can see if your NPS® is gender dependent.
If you need more than one touchpoint, or if you need several languages or email versions then you are able to add these on. We will take care of any language version of your NPS-question.
What is the best way to understand the biggest issues that your customers face? When you follow up on your dissatisfied customers, you have a unique opportunity to clearly identify root causes. Their feedback is collected via predefined categories and can be presented in your monthly auto-generated report, for example, the top 3 problems your customers encounter.
We offer several other exciting report options. For example, get an autogenerated monthly report with exactly the information you need directly in your inbox.
$815
Monthly (Premium) or$570
Monthly (Standard) (Price based on an annual contract)Our customers normally pay for one year at a time. That is the easiest way for both parties, but should you wish to pay quarterly, or for 3 years, we can arrange alternative pricing models.
Initial onboarding fee from $750
Your initial onboarding fee covers the configuration of your tailored solution, from survey content, to Dashboard user creation and the set-up of a detractor alert plan. We'll help you with the onboarding process every step of the way.
If you require an automated integration between your system and Relationwise (API integration), the final price will be estimated by Relationwise and/or an Integration Partner. Alternatively, with in-house development resources, you should budget from somewhere between 5-7 hours of development time.
Business 500+
Get your own unique solution tailored exactly to your needs
CONTACT US FOR PRICE
support@relationwise.com
(+44) 8000488604
How does it work?
-
Customer and employee feedback on autopilot Ask your customers and employees regullary.
-
-
The customers and employees replies They get an email with the question: How likely are you to recommend our business and why?
-
-
You get the results With our dashboard you can easily keep up with customer and employee feedback and make better decisions.
-
Is support included?
Yes, when you have opened a paying account with us, a real person will be there to offer you telephone support. -
How does payment work?
Our customers normally pay for one year at a time. That is the easiest way for both parties, but should you wish to pay quarterly, or for 3 years, we can arrange alternative pricing models.
-
Can you integrate to all systems?
Yes we can integrate to all the most common systems on the market such as; Microsoft CRM, Salesforce, SuperOffice, etc. We offer an open API. -
How does integration work?
Our technical team or one of our partners can help with the integration, so your technical staff won’t have to. We also offer an open API for DIY users.
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Do you have more questions?
Give us a call on (+44) 8000488604 or email us on info@relationwise.com