During the onboarding interviews we will establish which type of configuration works best for your business.
Full manual
- Get started almost immediately and get NPS results fast.
- Survey distribution to your customers via Excel import of customer data.
- No IT help (code development) required.
Hybrid (most recommended)
- Surveys are sent to customers after a trigger (customer touchpoint) in your system.
- Super simple automation.
- Minimal help (code development) from your IT required.
- Enrich data via occasional manual Excel imports to add benchmark and workflow capabilities.
Full automatic
- Surveys are sent to customers from a trigger (customer touchpoint) in your system.
- Full integration and automation between your system and Relationwise.
- 1-2 day's code development* from your IT (API integration).
- Benchmark and workflow capabilities without manual Excel imports.
*for one-way integration
