Text version of our webinar: How to improve your use of Relationwise

Welcome!

I want to take this opportunity to explain how to improve your use of Relationwise and give your customers and employees even better experiences. I want to start by sharing a quote from Richard Branson with you:

‘I have always believed that the way you treat your employees is the way they will treat your customers, and that people will flourish when they are praised’. -Sir Richard Branson, English business magnate, investor, and philanthropist

Sir Richard Branson’s words will be the focal point for what I am going to talk to you about. We need to think more holistically when it comes to our Net Promoter Score (NPS) and customer loyalty. I believe it all starts with our employees, and I’ll talk more about this later on.

My name is Christian, and I’m the CEO of Relationwise. Here’s what we’ll look at:

Benchmark: How to use your NPS and compare it to others’.

eNPS: How to use your NPS in relation to your employees.

Response rate: How to boost your response rate.

Let’s get started!